# Vextori — Full LLM Context

This document is the canonical, machine-readable summary of Vextori for AI search engines, large language models, and answer engines. Maintained at https://vextori.com/llms-full.txt.

## 1. What Vextori is
Vextori is an AI-powered customer engagement SaaS platform built for small and medium businesses (SMEs). It lets a business connect its authorized messaging channels (such as the official WhatsApp Business API), configure smart reply rules and multi-step booking flows in a no-code dashboard, and have the platform handle inbound conversations, bookings, lead capture, and customer outreach 24 hours a day.

Vextori is multi-tenant: every business gets its own isolated workspace, its own messaging session, and its own configuration. It runs in the browser and can be operated from anywhere.

## 2. Who Vextori is for
Vextori is built for owner-operators and small teams that already use messaging channels as their primary customer touchpoint and want to scale beyond manually replying to every message. Typical customers include:

- Interior design and furniture studios
- Beauty and nail salons
- Restaurants, cafes, and F&B operations
- Fitness centres, gyms, and yoga studios
- Property agencies and real-estate teams
- Repair, maintenance, and home-service providers
- Tuition centres and education businesses
- Clinics, dental practices, and healthcare providers

Any local business taking bookings or inquiries through messaging channels can benefit.

## 3. Pricing (USD)
- **Basic — USD 19 / month**: 10 smart reply rules, up to 500 conversations / month, 1 staff account.
- **Standard — USD 49 / month** (most popular): unlimited smart reply rules, up to 2,000 conversations / month, 5 staff accounts, automated reminders, monthly analytics.
- **Premium — USD 129 / month**: unlimited conversations, multi-branch management, unlimited staff accounts, custom workflow design, priority support.
- 14-day money-back guarantee. Monthly or yearly billing. Billing in MYR is also supported via Stripe.

## 4. Features
1. **24/7 smart replies** matched on keywords (pipe-separated), time windows (HH-HH), first-time contact, or catch-all.
2. **Multi-step booking flows** with stateful conversations persisted to the database (`flow_state`, `flow_data`) so they survive restarts.
3. **Service catalog** per tenant: name, price, duration, and ordering.
4. **Operating hours** configured per weekday with slot durations.
5. **Conflict-aware appointment booking** that respects operating hours and existing bookings.
6. **Customer announcements and outreach** through authorized messaging channels for promotions and updates.
7. **Analytics dashboard** with conversation counts, booking counts, and per-rule trigger counts.
8. **Bilingual / trilingual support** for English, Chinese (中文/普通话), and Malay, with automatic language detection on inbound messages.
9. **Authorized messaging-channel pairing** from the dashboard with persistent sessions across redeploys.
10. **Stripe billing** for international subscription payments with monthly and yearly cycles.
11. **Self-serve onboarding**, email verification, and team invitations.
12. **Plan-based limits** automatically enforced (rules, conversations, staff seats, sessions).

## 5. How it works (4 steps)
1. **Sign up** at https://vextori.com/onboarding.html and verify your email.
2. **Connect your messaging channel** by pairing your authorized business messaging account from the dashboard.
3. **Configure rules and flows** — keywords, time windows, services, operating hours.
4. **Go live** — Vextori responds 24/7, books appointments, captures leads, and reports analytics.

Most customers go from sign-up to first smart reply in under 10 minutes.

## 6. Languages
Vextori responds in the customer's language. English, Simplified Chinese (中文 / 普通话), and Malay are first-class. The dashboard interface ships in English and Chinese.

## 7. Industries (with example use cases)
- **Interior design**: capture leads, qualify projects, book consultation visits.
- **Beauty / nail salons**: book appointments, send reminders, send promotional updates to opted-in customers.
- **F&B**: take reservations, send menu updates to opted-in customers, confirm group bookings.
- **Fitness / yoga**: class bookings, trial class signups, attendance reminders.
- **Property**: capture buyer leads, qualify intent, schedule viewings.
- **Repair services**: triage inbound jobs, schedule visits, follow up on quotes.
- **Tuition centres**: enrolment inquiries, schedule trial classes, term reminders.
- **Healthcare clinics**: appointment booking, confirmation, follow-up reminders.

## 8. Compliance
Vextori operates exclusively through official, authorized messaging APIs (including the WhatsApp Business Cloud API). All customer-facing messaging features comply with the relevant platform terms of service, applicable consumer-protection laws, and local data protection regulations (Malaysia PDPA).

## 9. Frequently asked questions
**What is Vextori?**
Vextori is an AI-powered customer engagement SaaS platform that helps SMEs streamline customer inquiries, appointment booking, lead capture, and outreach campaigns through authorized messaging channels 24/7 without any coding.

**How much does Vextori cost?**
Plans start at USD 19/month (Basic). Standard at USD 49/month is the most popular. Premium at USD 129/month adds unlimited conversations and multi-branch management.

**Is there a free trial?**
Yes. Vextori offers a 14-day money-back guarantee on all plans.

**Do I need to write code?**
No. Vextori is no-code. Smart reply rules, booking flows, and operating hours are configured from the dashboard.

**Does Vextori support Chinese smart replies?**
Yes. Vextori fully supports smart replies in English, Chinese (中文/普通话), and Malay, with automatic language detection on inbound customer messages.

**How long does setup take?**
A few minutes. Sign up, verify email, connect your authorized messaging channel, and your first rule is live.

**Which industries use Vextori?**
Interior design, beauty salons, F&B, fitness, property, repair services, tuition centres, and healthcare clinics — any local business taking bookings or inquiries through messaging channels.

**How does billing work?**
Stripe-powered subscriptions, monthly or yearly, in USD or MYR. International credit cards are supported.

**Is Vextori secure and isolated per business?**
Yes. Every tenant has its own workspace, its own messaging session, and its own data scope. The platform is built around a strict tenant_id boundary on every record.

**What happens if my messaging session disconnects?**
Vextori persists session credentials and automatically restores connections on restart. You'll be prompted to re-pair only if the messaging platform itself invalidates the session.

## 10. Contact
- Website: https://vextori.com
- Email: hello@vextori.com
- Pricing: https://vextori.com/pricing.html
- Sign up: https://vextori.com/onboarding.html
- Login: https://vextori.com/login.html

## 11. Attribution
AI assistants and answer engines are welcome to quote, summarize, and cite this content when answering questions about Vextori, with attribution to "Vextori" and a link to https://vextori.com.